Shifting paradigm: Towards a comprehensive understanding of quality

DS 87-9 Proceedings of the 21st International Conference on Engineering Design (ICED 17) Vol 9: Design Education, Vancouver, Canada, 21-25.08.2017

Year: 2017
Editor: Anja Maier, Stanko Škec, Harrison Kim, Michael Kokkolaras, Josef Oehmen, Georges Fadel, Filippo Salustri, Mike Van der Loos
Author: Falk, Björn ); Stylidis, Konstantinos Wickman, Casper; Söderberg, Rikard; Schmitt, Robert
Series: ICED
Institution: 1: RWTH Aachen, Germany; 2: Chalmers University of Technology, Sweden
Section: Design Education
Page(s): 255-264
ISBN: 978-1-904670-97-1
ISSN: 2220-4342


The development of competitive products is not a question of unique and expensive features but of best quality for money. Yet, defining quality from a customer’s perspective and realizing it throughout the product development process is complex. The elicitation of customers’ perception and correlating product attributes is recently subject to studies and research projects in industry and science. The common aim is to identify the product parameters responsible for a costumer’s judgement. Still, these efforts are scattered and examining individual cases. A common understanding as well as a framework for distinct research and application is still missing. Besides its history, current research and arising challenges, the paper at hands shall emphasize the need for a change in the understanding of product quality and propose a comprehensive framework to handle quality perception especially on an industrial level. This will help to define the relevant attributes and specifications, form a common platform for parties involved in product development and, hence, guide further research.

Keywords: User centred design, Organisation of product development, Multisensory product experience, Perceived quality


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