Design of a healthcare service: Teledermatology

DS 75-4: Proceedings of the 19th International Conference on Engineering Design (ICED13), Design for Harmonies, Vol.4: Product, Service and Systems Design , Seoul, Korea, 19-22.08.2013

Year: 2013
Editor: Udo Lindemann, Srinivasan V, Yong Se Kim, Sang Won Lee, John Clarkson, Gaetano Cascini
Author: Duong, Tu Anh; Le Cardinal, Julie; Bocquet, Jean-Claude
Series: ICED
Institution: 1: Ecole Centrale Paris, France; 2: Department of dermatology, Hôpital Henri Mondor, Créteil, France
Page(s): 079-088
ISBN: 978-1-904670-47-6
ISSN: 2220-4334

Abstract

Teledermatology (TD) is an application of telemedicine i.e. clinical healthcare using IT-technologies, for skin disorders. This past decade, several publications have studied its feasibility and medical interest. As any innovative system, challenges in telemedicine now stand on large-scale deployment, appropriate user identification, economical and organizational models. Ahead any technological solutions and in the perspective of TD implementation in the French medical healthcare landscape, a key factor may be to design a robust and relevant system fixing the need and the priorities to decision-makers or industry-service. Regarding a design engineering approach, we performed an original study considering TD as any complex system and innovative service to design. This approach of a healthcare system using innovation conception tools and system functional analysis, will identify specific users, use-scenarios and the main functions, which have to be carried out by TD.

Keywords: Teledermatology, telehealth, design, systems engineering, functional analysis, innovation

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